Privacy Policy

Who We Are

Prime Trades Roofing is a residential roofing contractor serving Calgary, Airdrie, Chestermere, Cochrane, and the surrounding area. We handle roof replacements, storm and hail damage restoration, and insurance claim support. When this policy says "we," "us," or "our," it means Prime Trades Roofing. When it says "you," it means anyone who visits our website, requests a quote, or hires us for a project. As a business in Alberta, we handle personal information in line with Alberta's privacy law.

What We Collect

We only collect what we need to quote your project, do the work, and stay in touch. That usually includes:

• Your name
• Your phone number
• Your email address
• The address of the property
• Details about the roof and the work you need
• Insurance and claim details, when we're helping with a claim
• Photos of your roof and property related to the job
• Anything you write to us in a form, message, or email
• Billing details when you pay for a project

When you visit our website, some information is collected automatically, such as your IP address, browser type, the pages you view, and how you found us.

How We Collect It

We get your information when you fill out our quote or contact form, call or text us, email us, message us on social media, or meet with us for an inspection.

We may also use website analytics tools that rely on cookies (covered below).

Why We Use It

We use your information to:

• Get your quote ready
• Check the job and make a plan
• Do the roofing work
• Help with your insurance claim
• Order the materials
• Handle the payments
• Deal with any warranty issues
• Make our services better

We do not sell your information.

Insurance Claim Support

When we help you with an insurance claim, we may collect and use information about your property, roof damage, insurance coverage, claim details, and related documentation.

We use this information to inspect the job, prepare estimates, document damage, communicate with your insurer or adjuster when appropriate, and support the claim process.

We only use and share the information needed to provide this support and complete the work.

Who We Share It With

Your information is shared only as needed. Your information may go to:

• Our company. Our team members receive the information they need to quote, plan, and complete your project.
• Material suppliers and manufacturers. Information may be shared when needed for material orders, product support, or warranties.
• Your insurer or adjuster. When our company supports an insurance claim, we may share relevant project and damage information with your knowledge.
• Payment and website providers. We may use trusted providers that help us process payments, host our website, or operate our business.
• Proper authorities. We may share information when the law requires it or when it is necessary for a permit, inspection, or other legal requirement.

Outside these situations, your information is not shared.

Cookies and Website Tracking

Our website might use cookies. Cookies are files that get saved on your device. They make the site work better and let us see how people use our pages.

You can stop cookies from working by changing your browser settings. However, some parts of the site might not work well.

Marketing and Updates

We may send you occasional offers, seasonal reminders, or roofing tips. You can opt out any time using the unsubscribe link or by telling us. We'll still send the messages you need about a project you've booked.

How We Protect Your Info

We use reasonable safeguards to keep your information safe from loss, misuse, and unauthorized access. No system is ever perfect, but we handle your details with care.

How Long We Keep It

We keep your information only as long as we need it: to serve you, honour warranties, run our business, and meet legal and tax requirements. When we no longer need it, we securely delete or destroy it.

Your Privacy Rights

You can ask what personal information we hold about you, ask us to correct anything wrong, withdraw your consent to marketing, or ask us to delete your information where we're able to.

To make a request, contact us below.

If you're ever unhappy with how we've handled your information, you can also contact the Office of the Information and Privacy Commissioner of Alberta.

Links to Other Sites

Our website and social pages may link to other sites. We're not responsible for how those sites handle your information, so it's worth reading their privacy policies too.

Children's Privacy

Our services and website are meant for adults. We don't knowingly collect information from children. If you believe a child has given us their details, contact us and we'll remove it.

Changes to This Policy

We may update this page from time to time. When we do, we'll change the "Last updated" date at the top.